Integration · IT operations
Make.com workflows for active-ticket snapshots, context enrichment, REST requests, JSON transformation, and error handling for Hermes.
Developed workflows · experimental paths remain
An automation is only as useful as the completeness and meaning of the data it passes on.
I built workflows that fetch active-ticket data from RepairDesk, add relevant context, and format it for Hermes.
A missing field, malformed response, or failed request needs an explicit handling path. It should not silently become a confident summary of an empty ticket. Data transformation and response investigation are part of making the downstream context useful.
The workflows have been developed, but some paths are still experimental. They are not all running unattended in production. I’ve left customer records and ticket contents out of this write-up.
This work involved API requests, JSON transformation, and debugging missing or malformed responses. The main challenge was giving Hermes enough ticket context without silently treating a failed request as an empty ticket.
Examples describe engineering methods. Client identities, endpoint identifiers, credentials, and ticket contents are omitted.
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