Hayden Dietzman · Résumé · September 2026

Systems administration.
Security. Practical automation.

Systems Engineer and IT Solutions Specialist with hands-on experience in Windows systems administration, Qualys vulnerability remediation, PRTG monitoring, and customer-facing diagnostics. I document what I find, check the result of changes, and follow up on unresolved issues. Outside work, I build software and maintain a personal infrastructure lab.

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Location
Asheville, NC
Education
BSBA CIS · BS Cybersecurity
Contact
[email protected]

Experience

Work experience

Jun 2026 — Present

Systems Engineer

SDNetworks, LLC · Asheville, NC · Part-time / Hybrid

  • Investigate Qualys findings, configure and monitor patch jobs, validate applicability and installed state, and follow up with rescans.
  • Audit PRTG monitoring for ESXi and network infrastructure; investigate discovery, credential, protocol, and certificate-validation issues.
  • Support Windows Server, Active Directory, VMware, remote access, workstation deployment, domain joins, and Remote Desktop procedures.
  • Develop and maintain an internal IT knowledge framework for systems documentation, SOPs, troubleshooting workflows, and operational procedures.
  • Organize reusable documentation and test ticket intake, triage, escalation, technician notes, and resolution workflows.
May 2026 — Present

IT Solutions Specialist

Biltmore Computers · Asheville, NC · Full-time

  • Diagnose Windows/macOS, hardware, storage, account, network, malware, and performance issues; turn findings into clear repair plans.
  • Perform OS recovery and deployment, storage diagnostics, disk cloning, data migration, BitLocker recovery scenarios, boot repair, and component validation while accounting for user data and application requirements.
  • Support returning clients and key business relationships at Biltmore Computers, with clear explanations of repair options and dependable follow-through.
May 2026 — Present

Electronics Recycling & Refurbishment Specialist

Scrap Circuit · Asheville, NC · Part-time

  • Support device intake, hardware evaluation, inventory sorting, parts recovery, responsible e-waste handling, and secure data-destruction workflows.
Aug 2024 — May 2026

Repair Technician

Boone Cellular · Boone, NC

  • Performed device intake, repair coordination, customer support, and hands-on disassembly/reassembly with customer-data awareness.
Nov 2021 — Dec 2023

Lead Technician

Biltmore Computers · Asheville, NC

  • Led customer intake and diagnostics, trained employees and interns, and improved inventory/resale processes supporting roughly 20 daily sales.

Core skills

Technical skills

01

IT support & systems

Windows 10/11, macOS, Linux, hardware diagnostics, OS recovery/deployment, data backup and migration, Proxmox.

02

Operations & documentation

Knowledge-base design, SOPs, ticket workflows, troubleshooting documentation, and process improvement.

03

Security & automation

Qualys Patch Management, vulnerability remediation, PRTG, Windows Server, Active Directory, VMware, Wireshark/tshark, NetworkMiner, and endpoint security.

04

Communication

Explaining repair options, helping customers, documenting findings, and handing work over to other technicians.

Selected technical projects

Selected projects

Endpoint security

Qualys Patch Remediation

Asset targeting, applicability analysis, deployment monitoring, KB/build verification, and rescans.

Read case study ↗

Observability

PRTG Monitoring & Remediation

ESXi monitoring, sensor coverage, discovery validation, and unresolved exception follow-up.

Read case study ↗

Local AI

Hybrid AI Coding & Hermes

Local and cloud AI workflows using Codex, LM Studio, OpenCode, Git, and structured knowledge systems for troubleshooting and automation.

Explore work ↗

Infrastructure

Homelab Infrastructure & Security

Proxmox-based monitoring, DNS filtering, secure remote access, and self-hosted services, including this portfolio through Cloudflare Tunnel.

View homelab ↗

Forensics

Systems Investigation

Evidence-led investigation of Windows, PCIe, and storage failures, plus PCAP analysis with Wireshark/tshark and NetworkMiner.

View methods ↗
2

distinct bachelor’s degrees

3.7

GPA / 4.0

May ’26

Appalachian State graduate

Appalachian State University
BSBA, Computer Information Systems · Minor: Accounting · BS, Cybersecurity
Microsoft Office Specialist — Excel 2019