Independent services · Asheville, NC

IT help for your
business or project.

I help businesses, local organizations, and individuals with IT problems and technical projects. We’ll talk through what you need, agree on the work, and make sure you know how to use and maintain the result.

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Based in the Asheville area. Available for projects in Buncombe County and Western North Carolina, with remote work where the task allows.

01 · IT Infrastructure & Systems

Your environment has outgrown the way it was set up.

Bring structure to servers, workstations, remote access, and the documentation that keeps them supportable.

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What the work can cover

  • Windows Server, Active Directory, and workstation deployment
  • VMware / Proxmox virtualization, migrations, and infrastructure upgrades
  • Storage and backup planning, remote access, and operational documentation

What you receive

A review of the setup, a plan for what to change first, and notes on the changes made.

Related work

Systems engineering · professional experience ↗Self-hosted infrastructure · personal project ↗

02 · Cybersecurity & Vulnerability Remediation

The same vulnerabilities keep appearing, even after patching.

Work through the whole remediation lifecycle: identify exposure, target changes, investigate failures, and validate the endpoint result.

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What the work can cover

  • Qualys Patch Management and Windows / Windows Server patching
  • Deployment, applicability, configuration, and reporting investigations
  • Endpoint security configuration review and remediation workflow improvements

What you receive

A remediation plan, a record of changes and checks, and a list of findings that still need attention.

Related work

Qualys remediation · professional experience ↗

03 · Monitoring & Infrastructure Visibility

You hear about failures from users before your monitoring tells you.

Make monitoring useful: understand coverage gaps, investigate alerts, and check whether sensors are measuring the right systems.

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What the work can cover

  • PRTG audits, sensor configuration, and discovery troubleshooting
  • Server, network, VMware, and service monitoring
  • SSL/TLS monitoring, alert investigation, and coverage documentation

What you receive

A coverage and exception register, tested monitoring changes, and a clearer path from an alert to an action.

Related work

PRTG monitoring · professional experience ↗

04 · Automation & Custom Business Tools

Your team copies the same information between systems every day.

Connect existing tools or build a small, purpose-built application around the work your business actually needs to do.

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What the work can cover

  • REST APIs, Make.com, ticketing integrations, and JSON transformation
  • Internal dashboards, reporting utilities, and workflow applications
  • Data-processing tools and reviewable operations automation

What you receive

A workflow or tool for the agreed task, with checks for bad inputs, error handling, and instructions for maintaining it.

Related work

Ticket context integration · engineering work ↗1099 Tax Planner · personal software project ↗

05 · AI & Local AI Solutions

You have a useful AI idea, but need to know if it will work safely.

Start with one workflow and evaluate the fit before committing to a broad rollout. Keep data access and human review explicit.

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What the work can cover

  • Local LLM and private/self-hosted AI deployment planning
  • Internal knowledge assistants and AI + API prototypes
  • Local versus cloud model evaluation, coding agents, and hybrid workflows

What you receive

A prototype or evaluation that explains what works, what doesn’t, what hardware it needs, and how data is handled.

Related work

Hermes · hybrid AI engineering ↗Herdr · agent workflow validation ↗

06 · Technical Projects & Troubleshooting

You’ve tried the usual fixes, but the problem is still there.

I’ll investigate the problem and explain the repair or recovery options, including the risks, before making changes.

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What the work can cover

  • Difficult Windows, boot/recovery, storage, and network problems
  • Legacy software, specialized workstations, and hardware/software integration
  • Technical research, one-off deployments, and migration investigations

What you receive

Documented findings, an agreed intervention, and verification of the result. Where repair is not viable, a clear recommendation.

Related work

Diagnostic methods · professional experience ↗Deployment and systems work · professional experience ↗

Ways to work together

A project, not a mandatory monthly package.

Assess & prioritize

Infrastructure or security reviews with prioritized findings and an implementation path.

Investigate & resolve

A defined troubleshooting engagement for a persistent issue, with findings and next steps.

Build & implement

A scoped deployment, migration, monitoring improvement, integration, or internal tool.

Extend your capacity

Contract technical support or recurring consulting, with responsibilities and availability agreed in advance.

Not sure which category fits?

Describe the problem in your own words. You do not need to know the platform, root cause, or final scope to start a conversation.

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I offer these services independently of my roles at SDNetworks and Biltmore Computers. Work for their customers is part of my employment experience, not my independent client portfolio.

Free · No account or email required

Not sure where to start?

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