Résumé · Updated September 2026

IT support, systems engineering, cybersecurity, and automation.

IT and cybersecurity professional with concurrent experience in systems engineering, customer-facing technical support, and electronics lifecycle operations. My current work includes Qualys vulnerability remediation, PRTG infrastructure monitoring, Windows systems administration, and hybrid AI automation.

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Location
Asheville, NC
Education
BSBA CIS · BS Cybersecurity
Focus
Systems · security · automation

Experience

Built around practical systems work.

Jun 2026 — Present

Systems Engineer

SDNetworks, LLC · Asheville, NC · Part-time / Hybrid

  • Investigate Qualys findings, configure and monitor patch jobs, validate applicability and installed state, and follow up with rescans.
  • Audit PRTG monitoring for ESXi and network infrastructure; investigate discovery, credential, protocol, and certificate-validation issues.
  • Support Windows Server, Active Directory, VMware, remote access, workstation deployment, domain joins, and Remote Desktop procedures.
  • Develop and maintain an internal IT knowledge framework for systems documentation, SOPs, troubleshooting workflows, and operational procedures.
  • Refine durable documentation architecture and test intake, triage, escalation, technician-note, and resolution workflows.
May 2026 — Present

IT Solutions Specialist

Biltmore Computers · Asheville, NC · Full-time

  • Diagnose Windows/macOS, hardware, storage, account, network, malware, and performance issues; turn findings into clear repair plans.
  • Perform OS recovery and deployment, storage diagnostics, disk cloning, data migration, BitLocker recovery scenarios, boot repair, and component validation while accounting for user data and application requirements.
May 2026 — Present

Electronics Recycling & Refurbishment Specialist

Scrap Circuit · Asheville, NC · Part-time

  • Support device intake, hardware evaluation, inventory sorting, parts recovery, responsible e-waste handling, and secure data-destruction workflows.
Aug 2024 — May 2026

Repair Technician

Boone Cellular · Boone, NC

  • Performed device intake, repair coordination, customer support, and hands-on disassembly/reassembly with customer-data awareness.
Nov 2021 — Dec 2023

Lead Technician

Biltmore Computers · Asheville, NC

  • Led customer intake and diagnostics, trained employees and interns, and improved inventory/resale processes supporting roughly 20 daily sales.

Core skills

A balanced technical toolkit.

01

IT support & systems

Windows 10/11, macOS, Linux, hardware diagnostics, OS recovery/deployment, data backup and migration, Proxmox.

02

Operations & documentation

Knowledge-base design, SOPs, ticket workflows, troubleshooting documentation, and process improvement.

03

Security & automation

Qualys Patch Management, vulnerability remediation, PRTG, Windows Server, Active Directory, VMware, Wireshark/tshark, NetworkMiner, and endpoint security.

04

Communication

Clear repair plans, customer-facing technical support, evidence-led triage, and maintainable operational context.

Selected technical projects

Systems built from real constraints.

Endpoint security

Qualys Patch Remediation

Asset targeting, applicability analysis, deployment monitoring, KB/build verification, and rescans.

Read case study ↗

Observability

PRTG Monitoring & Remediation

ESXi monitoring, sensor coverage, discovery validation, and unresolved exception follow-up.

Read case study ↗

Local AI

Hybrid AI Coding & Hermes

Local and cloud AI workflows using Codex, LM Studio, OpenCode, Git, and structured knowledge systems for troubleshooting and automation.

Explore work ↗

Infrastructure

Homelab Infrastructure & Security

Proxmox-based monitoring, DNS filtering, secure remote access, and self-hosted services—including this portfolio through Cloudflare Tunnel.

View homelab ↗

Forensics

Systems Investigation

Evidence-led investigation of Windows, PCIe, and storage failures, plus PCAP analysis with Wireshark/tshark and NetworkMiner.

View methods ↗
2

distinct bachelor’s degrees

3.7

GPA / 4.0

May ’26

Appalachian State graduate

Appalachian State University
BSBA, Computer Information Systems · Minor: Accounting · BS, Cybersecurity
Microsoft Office Specialist — Excel 2019