Hayden Dietzman
I work where hardware, users, networks, security, documentation, and automation overlap: troubleshooting real devices, building practical infrastructure, and turning messy technical work into clear systems people can use.
This site is a living portfolio and public accountability project. I use it to document what I am building, what I am learning, and how my work is progressing over time.
The portfolio itself is self-hosted from my homelab and published through a Cloudflare Tunnel, so the site is also part of my infrastructure learning process.
Current Focus
Projects and systems I am actively developing, refining, or documenting.
A streamlined documentation framework for SDNetworks focused on client infrastructure, SOPs, support workflows, and long-term operational knowledge without unnecessary template bloat.
A local AI-assisted repair workflow project for summarizing repair tickets, identifying missing information, suggesting diagnostic next steps, and drafting customer-safe communication for human review.
A self-hosted infrastructure and monitoring environment using Proxmox, Uptime Kuma, Wazuh, CrowdSec, AdGuard, Tailscale, UniFi, and related tools.
Featured Professional Projects
Selected projects that show documentation design, repair workflow thinking, homelab infrastructure, cybersecurity practice, and customer-facing technical support.
A streamlined documentation framework for an IT consultancy, focused on client infrastructure, SOPs, support workflows, and long-term operational knowledge without low-value fields that quickly become stale.
View Case StudyLocal-first AI assistant and project memory system for managing documentation, coding workflows, repair notes, and project status across the homelab.
View Case StudySelf-hosted monitoring and security tooling for infrastructure learning, alerting, DNS filtering, remote access, and endpoint visibility.
View Case StudyNetwork forensics investigation using packet capture evidence, DNS review, session analysis, and structured documentation.
View Case StudyA support workflow for helping customers preserve access to older messages and attachments through local mail clients, sync verification, and backup planning.
View Case StudyA public-safe homelab project for tracking known devices, network changes, and visibility data without exposing sensitive network details.
View Case StudyTools With Context
Tools, platforms, and workflows I use across repair, infrastructure, cybersecurity, automation, documentation, and troubleshooting.
Professional Background
Biltmore Computers - Asheville, NC
Full-time technical support for customer laptops, desktops, software, accounts, performance issues, hardware failures, and Windows/macOS troubleshooting.
Scrap Circuit - Asheville, NC
Device intake, hardware evaluation, inventory sorting, parts recovery, and responsible electronics recycling alongside the main Biltmore Computers role.
Boone Cellular - Boone, NC
Customer intake, device repair, transaction processing, repair coordination, and post-service issue resolution in a fast-paced repair environment.
Biltmore Computers - Asheville, NC
Led intake, technical assessment, refurbishment workflows, training, inventory cataloging, listings, and operational process improvements.
Infrastructure Lab
My homelab is a personal learning environment for building real infrastructure instincts: virtualization, Docker-hosted apps, storage planning, monitoring, DNS filtering, remote access, and security tooling.
Public diagrams stay sanitized: no IP addresses, hostnames, ports, tokens, customer data, or internal URLs.
For Recruiters
I am interested in IT support, cybersecurity analyst, SOC, endpoint security, digital forensics, infrastructure, documentation, and automation-focused roles where hands-on troubleshooting, user communication, and security awareness overlap.
Contact
I am open to conversations around IT support, security operations, endpoint security, repair documentation, homelab infrastructure, and practical automation.